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Damaged Virgin Media Box at Freehold Property

Joining in


I am the owner of a freehold property where VM services are installed but i personally do not have them. I assume others in the building do. The outside box is in a sorry state with many wires hanging out (some not even connected) and the box is damaged and missing it's cover.

The wires need to be tidied and a new box fitted. I have tried to report this many times but no one has done anything about it. Please can you DM me and get this matter sorted out?

Thank you,



Forum Team
Forum Team

Hi Frank121, thanks for your post and welcome to our community.

Thank you for letting us know about the damaged equipment.

Could you please post a picture of the eternal box so we can determine which team are required to resolve.

Please pop back to us when you can.    

Vikki - Forum Team

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