Damaged Brown Box

[Dadodster1]

Brown box outside house is damaged. The cover has been ripped off. Internet can be intermittent. How do we book someone to come out and  fix this ? 

[Adduxi · Accepted solution]

Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

[Dadodster1]

 Picture of the offending box. Thanks 

[Adduxi]

That yellow fibre cable looks in a poor position.  It seems as if it's pulling on the fibre socket.?

[Ilyas_Y]

Hey there @Dadodster1 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the Omnibox you are experiencing, i.e. the brown box for the cover of the external cabling.
I will be able to assist you on this and get you the support needed to resolve this query.

I will send a private message to further assist.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @Dadodster1 on the VM forums. 👋🏼

I'm glad to hear the engineer was able to get this sorted out for you.
Let us know if you have any other queries and we'll assist where we can.

Kind regards,
Ilyas.