Forum Discussion

Dadodster1's avatar
Dadodster1
Joining in
2 years ago

Damaged Brown Box

Brown box outside house is damaged. The cover has been ripped off. Internet can be intermittent. How do we book someone to come out and  fix this ? 
  • Adduxi's avatar
    Adduxi
    2 years ago

    Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

Adduxi's avatar
Adduxi
Very Insightful Person
2 years ago

Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

  • Dadodster1's avatar
    Dadodster1
    Joining in
    2 years ago

     Picture of the offending box. Thanks 

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      2 years ago

      That yellow fibre cable looks in a poor position.  It seems as if it's pulling on the fibre socket.?

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team
      2 years ago

      Hey there Dadodster1 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

      I'm sorry to hear about the issues with the Omnibox you are experiencing, i.e. the brown box for the cover of the external cabling.
      I will be able to assist you on this and get you the support needed to resolve this query.

      I will send a private message to further assist.

      Kind regards,
      Ilyas.