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Damage to property (Non customer)

Stevie_B
Joining in

Hi,

Recently had contractors installing virgin infrastructure at my property but they have managed to damage a wall.

Does anybody know how I report this or raise a complaint to get this issue fixed? 

2 REPLIES 2

jpeg1
Alessandro Volta

Did you agree to them coming onto your property? Post photos so staff can assess the damage. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

David_Bn
Forum Team
Forum Team

Thanks for reaching out to us @Stevie_B, and a very warm welcome to our Community Forums!

Sorry to hear of the damage caused to your property by our team.

Check out the envelope in the top right hand corner for a private message from me, and I'll be able to take some details from you

Thanks

David_Bn