Damage to my car

[Ash10]

Hi this morning 28/11/2024 virgin media engineers were operating on my road laying in new cables they erected a barrier next to my car which fell over and damaged my car rear door. After speaking to the engineer he denied any wrong doing I have clear cctv footage. Can you please get in touch as I need to proceed with this matter thank you. 

[jpeg1 · Accepted solution]

You will not get any satisfactory response on here because there are no VM staff qualified to discuss legal matters. 

You will need to send a formal claim to Virginmedia's registered office. 

[Ashleigh_C]

Hi there @Ash10 

Thank you so much for your post and welcome to the community forums, it's great to have you back here. 

I am so sorry to hear that you have faced this issue and I will be happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Tudor]

Any damage to your car should be reported to your insurance company and they will handle all communications with the third party. You should not contact the third party at all, apart from obtains their details.