Forum Discussion

JessTabor5's avatar
JessTabor5
Joining in
2 years ago

Damage on Instalaltion

On installation of my Fibre and External Box, the contractors damaged the existing BT Openreach wall cover.  At a guess the 3rd party contractors decided to remove 2 of the 4 screws and try prise it enough to get the cable through, but as plastic becomes brittle in external environments the unit snapped. But they didn't try to hide it or refit the screws, just left it as it is. A potential hazard outside my front door with 2 young children

 

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I have emailed virgin and got the typical response of we will get back to you, but i am still waiting.  Is there a more direct way to get in touch and get this issue rectified before it is damaged further?

 

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hello JessTabor5.

    Thanks for your first post and welcome to our Community.
    Sorry to hear you about the damage we caused to the existing BT cover. 
    Id like to take a look into this for you and get this escalated to our Install Complaints Team.
    If you don't mind, I will need to send you a private message to pass security. 
    If you can check the logo top right of your screen that would be great. 
    Regards     
    Gareth_L
     

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        2 years ago

        You are very welcome JessTabor5

        Please let me know if nothing has been resolved within the next week.

        Gareth_L