The automated support system is ridiculously stupid.
I call up and it does some tests and tells me my hub is faulty without asking me anything, then arranges and engineer to come and take a look at my hub.
But my hub is not faulty. The TV service is also down. On top of that many of the neighbours who also use virgin media have no service. So there is an issue further upstream, but there is no way of speaking to anyone at VM to even try to explain. It's crazy and incredibly frustrating.
It's Sunday afternoon, so even when you do try and get through to speak to someone, you get a message saying someone along the lines of "We're closed now, we are open Monday to Saturday"
Is there anyway of actually speaking to a person?
I can't believe they're charging 8% extra for the service, but their support is absolutely sh*t!
What have you improved to justify the extra charges?
