Connection availability : Neighbours have VM connection but I can't have !!

[teresasuman]

I'm moving into a new apartment in August. I currently have VM connection and want to transfer it to my new place. But, the website shows that VM connection is not available at that location although all other flats in the same building including all my neighbouring flats (the flat right next to mine and the one below my floor) have VM connection.

I have tried reaching out to the sales team who said it's not possible without even sending any engineer to look into the installation. I was wondering if anyone could help me with this.

[jpeg1]

 In a block of flats there is usually a central distribution point to feed each flat. This will need to be checked out.  It's the sales team who can send a technician to do this. 

[teresasuman]

I requested the sales team to send a spotter but they are unresponsive so far. I may have to settle with other broadband providers who are offering reduced speed.

I'm so surprised to see that VM is not bothered about turning down business without even looking into the installation feasibility. I am pretty sure it would have taken just an hour to install the VM box in my apartment as there is already VM connection in the building. Very disappointed!! 

[Gareth_L]

Hello teresasuman

Thanks for your post, sorry to hear about the difficulties you've been having trying to see if we can supply our service to your new property.

I'd like to take a look into this for you and see if we can get someone to visit and check.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Thanks for those details teresasuman.

I've sent the details over now for you and will keep you updated as soon as I hear anything back.

Gareth_L

[Cryptic_Choco]

Hi Garth, I am also having a similar issue. I have filled out the form twice and I have not heard anything back from Virgin media about them sending an engineer out.

[Steven_L]

Hey Cryptic_Choco,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to take our services.

What form have you filled out twice, is it the registering to be notified, when services become available in your area. If so, the team would only be in touch, when the services are available to your address.

Kind Regards,

Steven_L