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Confirmation email - not received

Joining in


I signed up the other day (13/Dec) and got my pre contract documents however, I never received a confirmation email does it usually take several days to arrive?



[MOD EDIT: Subject title changed for clarity]


Forum Team
Forum Team

Hi @Vin1306 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


Here to help! I'm an install manager helping out whilst working from home. Find out more

Good evening, I am having the same problem for my daughters account. She has received her hub and has installed it and gets emails to her account but cannot log into the virgin media account to pay or view the bills. It keeps on saying “please verify the email address” and she did not receive an email to verify anything. She has checked spam, bin everything on her email. She and her partner cannot access the account and it is very much upsetting her as she would like to view her account on a regular basis. 

Hi @IngaTuskeniene2 thanks for your post although we're sorry to hear of the concerns you've raised.

Please expect a PM from me to arrive shortly so I can look into this for you - respond directly when you can!
Many thanks