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Cannot access to change password

Joining in

I am unable to access  to change password, this has happened before

I struggled to connect yesterday, flashing red and green lights on the Hub, did the pin test but gave up and unplugged the computer overnight, switched on this morning and Hub  is working with white light but still no connection in order to  change password

Last time this happened I did a full system restore and do not want to have to do this again.

I have had the HUB 3 for some time now and maybe I need an upgrade.

Can someone kindly help, thank you.


Forum Team
Forum Team

Hey @Prov459,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have had this issue, can you confirm with the PC you are trying to connect to the 192 page, is this connected via WIFI or Ethernet? If it is via Ethernet it should connect more simply, can you also confirm if this is the settings password from the Hub you are using not the WIFI password?