Can’t order 1gig broadband

[Timbradley21]

Was previously a customer of virgin media but left last October due to local fttp being installed. Long story short, they have yet to even start the road install so looking at possibly re-joining virgin. 
I had the 1gb connection for around 3 years, when I come to order, it says I can only have up to M350 package. Anyone know why?

[VM-Jon]

Hi @Timbradley21 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear of the difficulties you are having, it certainly does sound a little strange .I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[carl_pearce]

Could be related to local capacity.