Can’t get virgin

[Kahl]

Ive been trying to get virgin for other 3 months, both my neighbours can get it but mine doesn’t show on the list online. mines a separate new build inbetween 2 existing houses.every time I speak to someone I get told someone will come out and nobody ever does.

[Kahl]

I’m having a similar problem both my neighbours can get it but mine doesn’t show on the list,mines a separate new build inbetween 2 existing houses 

[Daniel_Et]

Hi @Kahl 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel