Can't access 365 server or Whatsapp desktop since swithcing to Virgin Media broadband

[Hammy_79]

So switched over to VM last Saturday and have an amazing 900+ wifi 6 speed, however when working from home and trying to use the company 365 servers there's a lot of syncing issues occurring and weirdly WhatsApp desktop won't sync either.  Been trying to get etch support from VM but to no avail!!

I can remotely login to 365, but to use my laptop how I was with instant access is near impossible.

TIA

[Client62 · Accepted solution]

For new customers Child Safe is often enabled in the VM online account.  Child Safe is a DNS based 18+ content filter that often blocks VPN / Conf Call / Wi-Fi Calling / Social Media and a range of websites. 

Try with Child Safe disabled. 

If you are unable to disable Child Safe or it does not disengage, change the office laptop to use a public DNS such as OpenDNS or Google DNS this will bypass Child Safe.

https://www.opendns.com/setupguide/

To use Google DNS, follow the same process with IP 8.8.8.8 and 8.8.4.4

[Hammy_79]

Thanks for the advice it was indeed the child safe being enabled and the fact that since switching to VM it appears that they've had daily outages in my area.