Building not connected

[iamlesleh]

I got an email just this Tuesday saying that my building has now been connected, which correlates with the last few months where there has been works on the street outside, and I now have a box outside my front door. But when I tried to arrange an engineer to connect my flat and become a customer, I got told that my building isn't in fact connected. The postcode checker for my postcode says that I should be able to get Virgin Media too, so I'm not sure what's going on or how to fix the issue.

[VM-Jon]

Hi @iamlesleh 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear of the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon