Broken omnibox cover

[Sham10]

Hi, I recently had VM broadband installed in December and the cover of the brown box outside the house is broken. Could be due to the recent windy conditions but nonetheless seems odd it would break within a month. How can this be fixed?

[Vikki_M]

Hi Sham10

Thank you for your post and welcome to our community.

Were sorry to hear the outside box is broken.

We can arrange an engineer for you.

We will send you a private message to arrange this.

Please look out for the envelope in the top right of the page and pop back to us when you can. 

[Vikki_M]

Hi Sham10

I have booked you in for the next available appointment. To view this please sign into My Virgin Media here. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app.

Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable, please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed.

Do please let us know how the appointment goes.

Take care.