Forum Discussion

mickb123's avatar
mickb123
Joining in
27 days ago

Omnibox cover broken

Hi forum team,

I appreciate this is an old post chat, but I also need assitance with the brown box cover replacement, as it was broken in recent bad weather and I cannot locate the cover anywhere nearby to my home.

Is this something you can help with please?

Regards, Michael

  • george1531's avatar
    george1531
    On our wavelength
    27 days ago

    Its quicker to phone VM & tell them the box is missing ergo connections exposed.

    They should be covered. I have same issue but no point waiting on here hoping someone will pick it up.Quicker to call and maybe add a picture here 100% helps!

  • Tudor's avatar
    Tudor
    Very Insightful Person
    27 days ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system..

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    24 days ago

    Hi mickb123 thanks for your post although we're sorry to hear of the concerns you've raised here.

    We can of course look into this for you and resolve your omnibox issue so please expect a PM from me to arrive shortly and respond directly when you can!
    Many thanks