Broken Cover and Exposed Cables and More!

[JusttoSuffer]

Hello,

The brown box that houses our fibre and some other bits and pieces has a broken shell.

Everything is currently exposed to the elements, and unfortunately quick fixes aren't working.

How would I go about getting this fixed as we have dogs on the property who would like nothing more than to scent mark those exposed wires if left to their own devices.

Cheers!

[Cardiffman282]

Call it in as a fault on 0345 454 1111 / 150.

[JusttoSuffer]

Aye, I tried that, but it's an endless loop with connection dropping. Is there any other way to get help?

[JusttoSuffer]

As an add on, this is currently how the box is looking.

 

[Ilyas_Y]

Hey @JusttoSuffer Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the service that you having with the Omnibox.
I will assist you on this and give you the support that you need.

I will send a private message for further support.

Kind regards,
Ilyas.