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Broadband upgrade

Oldhamp
On our wavelength

My order

Order ref. XS1000142089

My order of QuickStart hub 5 dated 16th October is not showing in my orders please advise of when I will receive it. This is a broadband upgrade. Account number : [MOD EDIT: PERSONAL INFORMATION REMOVED]
Thanks

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

1 ACCEPTED SOLUTION

Accepted Solutions

Thanks Dave I wait a little longer 👍

See where this Helpful Answer was posted

3 REPLIES 3

daveboulden
On our wavelength

I have just experienced the same issue. My order (a contract renewal) finally showed up on my account today. I ordered it 5 days ago. Clearly there is a processing period during which there's no way to verify your order for yourself.

Thanks Dave I wait a little longer 👍

Hi @Oldhamp 

Welcome back to the community forums

Sorry to hear of your order concerns. We can see that you've opened several threads and posts on the same issue. 

We kindly ask that you don't create multiple posts on the same issue, this is so we can offer the support within one space and save from any repeated requests and confusions that may cause conflict on the account.  This also helps the community so that if someone is having a similar issue, the find all the support and answers within one area. 

I can see that you're already being supported on this issue, so any further questions please direct them to the thread you're already getting support from. 

Thanks 

Here to help 🙂
Virgin Media Forums Agent
Carley