Forum Discussion

Oldhamp's avatar
Oldhamp
On our wavelength
6 months ago
Solved

Broadband upgrade

My order Order ref. XS1000142089 My order of QuickStart hub 5 dated 16th October is not showing in my orders please advise of when I will receive it. This is a broadband upgrade. Account number :...
  • Oldhamp's avatar
    Oldhamp
    6 months ago

    Thanks Dave I wait a little longer 👍

daveboulden's avatar
daveboulden
On our wavelength
6 months ago

I have just experienced the same issue. My order (a contract renewal) finally showed up on my account today. I ordered it 5 days ago. Clearly there is a processing period during which there's no way to verify your order for yourself.

Oldhamp's avatar
Oldhamp
On our wavelength
6 months ago

Thanks Dave I wait a little longer 👍

  • Carley_S's avatar
    Carley_S
    Forum Team
    6 months ago

    Hi Oldhamp 

    Welcome back to the community forums

    Sorry to hear of your order concerns. We can see that you've opened several threads and posts on the same issue. 

    We kindly ask that you don't create multiple posts on the same issue, this is so we can offer the support within one space and save from any repeated requests and confusions that may cause conflict on the account.  This also helps the community so that if someone is having a similar issue, the find all the support and answers within one area. 

    I can see that you're already being supported on this issue, so any further questions please direct them to the thread you're already getting support from. 

    Thanks