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Broadband speed keeps dropping down

iwilliamsd
Joining in

I pay for a broadband speed of 350Mbps, sometimes it's 360Mbps but speed test regularly reports a speed of only 90Mbps. The latitude and longditude reported jumps to random location a mile or so away as well. It works fine and connection isn't the issue - restarting the router does not help. I'm connected by ethernet to the hub so it's definately the external virgin side of the connection at fault. What can I do?

Ian

Feb/19/2024 18:2623.96492.8766636.21263EthernetCoventry
Feb/19/2024 18:2616.63594.0446937.09674EthernetAbingdon
Feb/19/2024 18:0916.77995.9028837.19917EthernetAbingdon
Feb/19/2024 17:5918.18893.6507133.18179EthernetOxford
Feb/19/2024 12:1417.20892.3961736.93132EthernetOxford
Feb/19/2024 11:0917.10989.4386136.88932EthernetOxford
Feb/19/2024 10:4118.07491.3928136.53094EthernetNottingham
Feb/18/2024 18:2018.62389.8108636.65069EthernetNottingham
Feb/18/2024 18:1918.89491.9245736.28746EthernetNottingham
Feb/16/2024 6:5717.983387.363937.19458EthernetOxford
Jan/13/2024 18:4618.128385.729836.30488EthernetOxford
Dec/11/2023 18:3916.302387.346737.00031EthernetGrantham
Nov/05/2023 10:5613.90875.728335.67266EthernetNottingham
Oct/25/2023 13:0213.28581.1249237.15093EthernetShrewsbury
Oct/15/2023 11:1814.359386.161537.00967EthernetNottingham
Oct/14/2023 12:0913.345387.941837.19291EthernetShrewsbury
Oct/14/2023 10:5113.759384.466737.16466EthernetNottingham
Oct/14/2023 10:3914.3486.4982137.186EthernetNottingham
Sep/28/2023 21:0316.90694.0514437.08522EthernetOxford
Sep/23/2023 21:0113.12494.3459937.28738EthernetShrewsbury
Jul/22/2023 12:4017.35992.1568836.99679EthernetPeterborough
Jun/24/2023 15:0614.438387.815537.16016EthernetNottingham
Jun/24/2023 12:0214.312387.426937.18457EthernetNottingham
6 REPLIES 6

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi @iwilliamsd 👋,

Thank you for your post and I am sorry that you are having some speed issues. I have checked and we are unable to run our tests as you are in modem mode, could you please come out of this and we can check again to see what is going on for you 😊
Thanks,
Zoie

jpeg1
Alessandro Volta

It sounds like your WAN IP is changing. This could be either due to VM network changes, or to the Hub in modem mode connecting different devices each with its own MAC code. Does that seem likely? 

 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

My external IP hasn't changed in 18 months it seems.

Ian

I'll flip it back to router mode tomorrow morning, when no-one will be using it.

Ian

Just before rejigging the neatly wired system to change modes, I switched everything off (Hub, router etc.) and waited a minute or so. Then powered everything back on and after the required five minutes for everything to settle, it's back up the correct speed again. Let's see for how long...

jpeg1
Alessandro Volta

Set up a free BQM and post a live link here. That will show what's happening on your connection. 

https://www.thinkbroadband.com/broadband/monitoring/quality

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.