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Broadband Issues PO7

Pieman1972
On our wavelength

For the last week, there has been multiple outages to our broadband / phone / online TV services.

Last Thursday (17th) there was some planned maintenance performed.....10-4, however that over ran to 6pm.....

Trying to access information on what actually is the problem is near on impossible, i have logged for updates multiple days for the issues which the status page say are logged but I've only had one text saying "it's back".......12 hours after the event. As I can't see the incident numbers I guess that VM will classify this as separate incidents therefore jno compensation.......

I did speak to a Neighbour at the weekend and their service has been up and down aswell so don't believe it's a house issue.....

 

 

1 REPLY 1

Carley_S
Forum Team
Forum Team

Hi @Pieman1972 

Welcome back to the community forums 

Sorry to hear you're having service issues this week. Checking the systems on our side this looks to be all resolved for you now as of Tuesday, but please do let us know if you're still having service issues and we can investigate this further should you need. 

Here to help 🙂
Virgin Media Forums Agent
Carley