Broadband Installation problems

[Nellybee]

Hi I signed up to Virgin in July but as of yet I’m not connected . It started with them signing me up before the work on the telephone poles was complete. Avon Networks installed cable from pole to house but when virgin engineer came to install there was no light from the cable . This work on the poles was completed but no one has been to check . So when a virgin engineer came to the house 3 doors away I got him to check my cable and said everything was fine .So now I have a new installation date for early Sept. but virgin are still saying this work has not been done . I don’t want them to get to installation date and not turn up thinking work hasn’t been done . Trying to explain over the phone is not good all they tell me is the work still needs done . 

[Ashleigh_C]

Hi @Nellybee 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced this issue with your install! Let me get a private message sent across and we will take a look and see what's happening.

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.