Broadband Cables exposed

[Dianedewhirst3]

I've recently moved to this property and the broadband cable has been left on the fence. If customer service is on here can you  let me know if someone can take a look please

[-tony-]

not untypical for the way they install these days - are you or do you intend to use VM as a supplier - if so they might do something if not they will do little - staff here will get to the thread and pass a request up to the area field manager who will look or not 

but expect little and you wont be disappointed

if you are not a customer and never intend to be then wire cutters are your answer - cut it at the boundary and put it all in the bin - perfectly safe to do that

but if thats your option of choice give staff a chance to do something but set a timeline as you are likely to get little help 

[Ashleigh_C]

Hi there @Dianedewhirst3 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue and thank you again for posting. Can I just check, are you a customer with us and this was left after your recent install, or have you moved into the property and the cable was left like this from the previous tenant? 

[Dianedewhirst3]

Yes I am a virgin customer. It was like this when I moved in

[John_GS]

Hi @Dianedewhirst3 

Thanks for coming back to us. I'll send you a PM now to assist further.

[Dianedewhirst3]

I've not received any pm @John_GS

[John_GS]

Hi @Dianedewhirst3 

Apologies, will send now.