Broadband - Block of Flats

[ZackKhalifah]

I live in a roughly 20-year-old purpose-built apartment building. When I purchased my flat 7 years ago, I inquired about Virgin Media services and was informed they were unavailable in my building. Recently, I discovered that two of my neighbours in the same building have Virgin Media Broadband. However, when I enter my postcode and flat number on the website, it still indicates that the service is unavailable for my flat. Interestingly, it is available for the adjacent flat. I'd really like to get Virgin Media Broadband if possible, is there anyone that can help figure out what's going on?

[jpeg1]

Speak to the building's managing agent. They will have agreed to the previous installations and should be able to give you a reference to it for Virginmedia. 

[Gareth_L]

Hello ZackKhalifah.

Thanks for your post and welcome to our community.

Sorry to hear your property is unserviceable.

If you like, I can pass this onto to our Expansion team for you.

I can't promise it will be successful, but I would like to get an update, especially if your neighbours have our services.

I will need your address and contact details though. As this is public page. I will need to send you a private message.

If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L
 

[ZackKhalifah]

hi, I've managed to get this sorted so all good thanks.

[Zoie_P]

Thank you for letting us know @ZackKhalifah, this is great to hear 😊

Zoie

[jamesch97]

Hi Zack,

I'm having a similar issue, however I'm not sure whether other tenants in my block of flats are using Virgin Media Broadband.

If you wouldn't mind, how did you manage to get the ball rolling?

Thanks

James

[David_Bn]

Thanks for reaching out to us @jamesch97, and a very warm welcome to our Community Forums!

Sorry to hear of the difficulty you've been facing when trying to obtain our services.

It may be worth calling our Sales team on 0800 183 1234 to see if they're able to take your details and send a spotter to your address to access if installation of our services is possible.

Thanks,

David_Bn