Booster pod

Thanks for reaching out to us hale302, and a very warm welcome to our Community Forums!

Sorry to hear of the difficulty you've experienced when trying to gain a wireless pod.

We would advise that customers on a download speed of 1GB are able to obtain up to 3 Wi-Fi pods (if required) in total, if there are areas of the property that provide a download speed of 30mb or less

These can be sent out to you, but can only be done once at a time.

Check out the envelope in the top right hand corner, and Ill seek to have the wired pod swapped out for a wireless pod, for you to then place in your property, to see if this offers you the 30mb download speed in all black spots you're currently identifying.

Thanks,

David_Bn

A black wired VM Pod is new - could you share a photo of that ?

Also note VM only guarantee 30Mb over wireless.  The 1Gb tier on a standard 1Gb NIC will only ever see around 950Mb over cable.  The "wired" black Pods should allow for a better  positioning of the Pod, as there is a bit a leeway rather that stuck in a socket.

This is the black pod I received from VM I’m on 1 gig have a Hub 5x, the WiFi from the hub didn’t stretch to the end bedroom our bungalow, got it free of charge, wasn’t expected this type of pod, anyway it works a treat

Wifi 6 I see as well, so that's a plus.  

Just one thing, I would replace that ethernet cable, it's not looking too good.

I wonder if these black pods are for users with the hub 5,

cause i keep reading users having issues trying to connect the white pods to that router.

I am trying to get my own pods from virgin, due to the connect app keeps having issues when i am trying to order them, i don't understand why if you actually need three for your property then can VM only order them one at a time, seems rather odd to me!

I've just been able to talk to someone in the tech team at VM.  They asked for the pod's serial number, and then they were able to "provision" them to link it to my hub.  All worked.  Taken 3 days and 5 phone calls, but sorted out now.

The speed of the WiFi (near the pod) is very impressive (450Mbps or so), but a wired connection into the back of the pod is a little laskluster (250Mbps).   But still early days and I'll need to test more once it settles down, and can test a few different cables.

I'm surprised at the apparent lack of speed from the new black pods.  They are Wifi 6 I believe, so should be fast(ish)  Maybe you have the Pod to far away from the Hub to get a good signal lock?  That might account for the poor ethernet result as well.  As I don't use the app, nor ever intend to, is there any management for the Pods in it, e.g. setting the width of the wifi bands?

Judging from the size of the black device, it could well contain better aerials than the feeble white ones. Together with the WiFi 6, it should give much better performance.  Perhaps VM have got some decent equipment for a change? 

Ethernet speeds from the new black pod are looking a lot better today: 450Mbps, similar to the WiFi6 speeds.  Note this on a 650Mps broadband connection.  So getting this speed across WiFi whilst a few rooms away from the main hub is just great.  I can even get 60Mps at the end of the garden - which previously struggled to get any signal.

Overall: I'm very happy with it.