Availability - neighbours have it, why can’t I?

[EthanFernandez]

In our block of flats, our downstairs neighbour has access to Virgin Media broadband, however, when looking to see if I can purchase the same broadband, it tells me it is not yet available. 

Is there a way to come off the current wires leading to the property? 

[Ayisha_B]

Hi @EthanFernandez 👋

A warm welcome to our Community Forums and thanks for your post. We'd love to have you on board if we are able.

I'm going to pop you a PM 📩 now so we can take a closer look into this.

Hope to hear from you soon.

[Ayisha_B]

Thanks for your time via PM @EthanFernandez 

I've passed on your details to our dedicated team who will be in touch within 10 days, though typically sooner to discuss servicing your property 🙂

Let me know how you get on.