Availability - neighbours have it, why can’t I?

[PianSom]

I tried asking about this 6 months ago, but got nowhere. Thought I’d try again. 

All my neighbours have access to Virgin broadband. Next door’s Virgin cable even runs on my property. But I can’t persuade Virgin to talk to me about installation for my house. 

When I put my address in on the postcode checker link I get given a form to fill in, and am told someone will get back to me within 10 working days. No one ever does. 

Has anyone got any suggestions about how I can progress?

[Iantedwards]

Hi

My neighbours also have virgin, my house even has virgin cables on walls but my postcode changed and I am unable to get virgin installed. Makes no since. Can a team look into this please? 

[Daniel_Et]

Hi @Iantedwards 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[PATT3N]

Hi Jon, sorry to hijack this thread, but I also have the same problem and I desperately want to remain a VM customer.

I have been a VM customer for nine years and have just bought a new house. The whole road has VM including both my new neighbours, but VM is not available at my property? It's a semi detached property with main road access and a Cat-V cover literally outside the front of my house?

Is this something you can also help me with?

Many thanks.