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Availability - neighbours have it, why can’t I?

PianSom
Tuning in

I tried asking about this 6 months ago, but got nowhere. Thought I’d try again. 

All my neighbours have access to Virgin broadband. Next door’s Virgin cable even runs on my property. But I can’t persuade Virgin to talk to me about installation for my house. 

When I put my address in on the postcode checker link I get given a form to fill in, and am told someone will get back to me within 10 working days. No one ever does. 

Has anyone got any suggestions about how I can progress?

1 ACCEPTED SOLUTION

Accepted Solutions

VM-Jon
Forum Team
Forum Team

Hi @PianSom 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

 

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


See where this Helpful Answer was posted

4 REPLIES 4

Client62
Legend

Include a photo of the cable that crosses your property.  It might be possible to split that & serve both homes.

IMG_6260.jpeg

 You’d’ve thought, wouldn’t you?

VM-Jon
Forum Team
Forum Team

Hi @PianSom 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

 

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


PianSom
Tuning in

After three weeks, with the great assistance of Jon, I have this afternoon gone live! 

I am absolutely delighted. Just wish it had all happened when I moved here 9m ago. But it's churlish to complain.

 

Thanks Jon!!