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Amber Light Home Hub 5X

Goffer
Tuning in

No internet since yesterday. Amber Light on hub 5x. Rang 03455451111 twice now. WiFi connects okay. I can logon to the router on 192.168.0.1 okay. Last call I was cut off. Not sure anything is being done. Any advice as the best approach.

 

Thanks

2 REPLIES 2

goslow
Alessandro Volta

Try the automated service status number 0800 561 0061 to check for any faults in your area.

Can't recall seeing any screenshots for a Hub 5x on here. Do you have a configuration page anything like this?

https://community.virginmedia.com/t5/image/serverpage/image-id/197478i64F990A2B237DB75?v=v2

If you do, what does it say for network access?

Can connect to network status. IP-VOIP  down. I dont use that. IP-DATA down.

Home page states internet online.

Light on front is Amber.

I now have an engineer visit booked for Tuesday between 4-7pm.

Thanks