Set up my new broadband hub at lunchtime. Green flashing light for the past 6 hours so no internet. 2 calls to virgin, 1st to tell me account wasn’t verified, then verified. Reboot needed to ‘ go live in 15 mins’. 2nd call 2 hours later as still no internet to be told I won’t have internet until tomorrow. Is this normal? 1st time with Virgin after being with EE for donkeys. Feel like I’ve made a big mistake 🤯
its normal in that CS are clueless and will tell you anything to get you off the phone - complete rubbish from them as ever - have you activated it - they should have but who knows - 0800 953 9500 - if that does not work check all connections - if still a freen flashing light book a tech
I'm in the middle of a house move as far as the broadband goes. CS told me that I will have to activate it by responding to a text message with the word GO.
Still no internet. Spoke to someone this morning who is going to ring me again (supposedly 15 minutes ago). Rebooted, activated, reset all done. Still green flashing light. Couldn’t be going worse!!
What does the status page of the Hub say when you log in? Regardless of the issue (it's connected but not authorised, or the cable isn't connected) waiting isn't going to help, so any CS response telling you to give it another hour is lying to get you off the phone.
Just take a breath, VM can not know what happened to their cables in the period from the last occupier taking and terminating a TV or Internet service.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear you are having issues with your service. Can we ask since your post have you been able to get this resolved?
