wireless stated as off on Your Hub 3.0 status

[dave9691]

hi please help

my Your Hub 3.0 status shows wireless as (off). how do i turn it on? I've reset the device. I don't know how it happened. it switched off during my conversation with virgin media about cancelling...

[Client62]

Assuming the Hub 3 status overview shows:  Internet (Online)
try to re-enable both Wi-Fi bands from the Hub 3 menu at :

Advanced settings >>> Wireless >>> Wireless signal

Select : Enable 2.4GHz 
Select : Enable 5 GHz
Click on : Apply changes

[Alex_RM]

Hi dave9691,

Thanks for posting and welcome to our community 😊

Sorry to hear you're having some WiFi issues, have you been able to follow the advice from Client62?

Let us know if you're still having problems with this.

Alex_Rm