router blinking yellow, no internet

[gul807]

we had huge thunder storm last night.Dont know if thats to blame but with of the lightening bolts our internet cut off. I know that because at that exact moment i had my phone in my hand when msg popped up asking me to use data as there is no wifi.Router has been restarted several time still blinking yellow. when tried report it says there are no issues in the area. engr coming after 48hr. life has come to a halt

[Kath_F]

Hi gul807,

Thanks for your post and a big welcome to the Community. It's great having you on board with us. ✨

We're sorry to hear you're having an issue with your connection after the terrible weather on the weekend. 

We'd love to take a look in to things but have been unable to locate you on our systems using your forum credentials. 🙁 We will need to confirm some information with you in order for us to proceed with checks. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,