red light on virgin media hub 3

[LConradie]

Hi there,

My Hub 3 is showing a solid red power light. The modem doesn't feel hot at all, as is the suggested problem.

We've tried switching it on and off again, as well as resetting it. Nothing has worked so far...

[Tom_W1]

Hi @LConradie thanks for your post here in the Community although we're sorry to hear of your concerns raised.

Please allow me to send you a PM so I can look into this further for you (to get a replacement) and respond directly when you can!
Many thanks