Forum Discussion

ATSimmo's avatar
ATSimmo
Joining in
7 months ago

red light on Hub 3

I have had the red overheat light on my Hub 3 for number of months now, and over that time the Wifi has been slowly getting slower and slower and reaching less areas in the house (I pay for the 350mp package).

I have tried the pinhole reset trick and reset the entire thing, reconnected all my devices back up top the wifi and still the light goes to red within a matter of minutes. I called VM customer services a month ago and asked for a replacement to be sent but I have never received anything. Can a member of the forum team please assist at all? Thank you!

  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    VM might be more convinced if from the Hub 3 menu you run the Network diagnostic tool and provide a screen shot of the Temperature entry showing the Hub 3 is running hot.

    • ATSimmo's avatar
      ATSimmo
      Joining in
      7 months ago

      Interesting idea actually! I will have a look at that ASAP to further my cause with them. Thanks

      • Beth_G's avatar
        Beth_G
        Forum Team
        7 months ago

        Hi there ATSimmo

        Thanks for your post and welcome to the Community Forums!

        Sorry to hear that you have a red light on your Hub currently. As per Client62's kind advice, please do check this for us and let us know what it says. We will be able to schedule in a home engineer visit if it's at risk of overheating.