iPhone Wifi Internet problems with Hub 3
I have having daily intermittent problems with my two Apple iPhones with Wifi internet and my Virgin Media Hub 3, which is rendering my home Wifi to be pretty much useless. The devices appear to ...
Forum Discussion
Hello Hayley
The problem still persists. I am struggling to get my iPhone 11 to connect at all to the internet on my Wifi (as said previously, it has no problems connecting to internet on next door’s Virgin wifi). My iPhone SE will occasionally get Wifi internet connection, but not reliably to any extent (again, it works on wifi everywhere else - works all day long on my work's wifi, just not my Hub 3).
To prove the point, I tried another iPhone – a 6S – which had never been onto my Wifi, and that wouldn’t work either (ie, says its connected to the Wifi, but has no internet connection). My two laptops and Zebra android device don’t have any problems at all.
I noticed on my hub connected devices list (identified by device MAC address) that the IP address it lists sometimes doesn’t match the IP address on the iPhones. Eg. Connected devices says my iPhone 11 has ip 192.168.0.52, and on the iPhone Wifi setting it says it has 192.168.0.110.
I tried adding reserve rules on the hub and static ips for my iPhones, but this doesn’t work either.
I've tried resetting/forget network settings on iPhone, hub restarts etc etc... nothing fixes it. TBH it really shouldn't be so difficult. It never used to be - The Hub 3 has worked for years without any problems and only became problematic in the past few months. I actually believe it has got worse over the past few weeks..
I am now at the point of looking at an alternative provider. My wifi is unusable on my iPhones and is costing me money each month with additional mobile data.
Did you do what I asked in message18? what was the data?
Hi John
Apologies it has taken a week to respond. I have been trying things to resolve this problem.
My devices are all 192.168.0.xx Last Sunday, all my other devices (android, PC, laptops) had IPs of .31 to .36 (I have two NAS drives and a CCTV DVR on static IPs out of that range.)
The iPhone SE had IP .52
The iPhone iPhone 11 had IP.113 the “Hub Connected Devices” was showing IP .61
(I did a “reset network settings” on the iPhone 11 and re-connected to wifi, but it:was still .113)
I tried setting a static IP on the iPhone 11 as .61 but had no effect.
So last Sunday, my iPhone SE connected all day to my wifi with no problems (ip .52 showing on both iPhone and on Hub).
On Monday I returned home from work. My SE had no wifi internet... Ip on hub was .52, ip on iPhone was .101. I did a “forget this network” on my iPhone and reconnect, and it reconnected, with an ip of .52 The same thing happened each day this week… on returning from work I had to “forget this network” at least once, sometimes several times, in order to get connected. On Friday, I couldn’t get my SE connected at all, it stuck with a .103 on the iPhone regardless of my “forget this network” (on connected devices on the hub it showed as .52)
On Saturday morning, the SE finally connected – forget network settings and reconnect a few times, it eventually gave it a .62 ip address. It now has an ip address of .62 and is working for the time being.
The iPhone 11 has struggled to connect at all this week. During the week I visited two neighbours on my road with Virgin internet and the iPhone 11 connected to their wifi instantly, as you would expect. . The iPhone 11 has been stuck with a .113 ip address (on hub connected devices it shows as IP .63 or similar – or doesn’t appear at all). Resetting network settings on the iPhone didn’t resolve it. Neither does reboots of the hub. Finally, on Friday, I got the iPhone 11 connected by forgetting network settings and readding my wifi a number of times, and by some miracle it worked, it now has an ip address of .61
I’m guessing that when the iPhones are disconnected from my Wifi for a period of time, then there will be the usual problems getting them connected again.
- If it helps...
What did 'fix' the issue was disabling the child safe lock on my virgin account. For some reason, this being enabled prevented any website from loading on my iPhone, not just the 'unsafe' ones. There are two iphones in the house - an iphone SE and an iphone 11. Both are bang up to date, and have had network settings resets done a dozen times.
Both of these have no problems connecting to any other wifi internet. Two neighbours have virgin internet and both iphones connect instantly to these. My SE travels to work with me every day and connects to work internet with no problems. I can go anywhere and connect to any other wifi internet. It is just my home wifi.
As i write this, my SE is connected to my virgin Wifi but with no internet connection .- my iPhone tells me it has an IP of 192.168.0.103, my virgin hub DHCP is telling me the iphone has been given 192.168.0.62. So obviously this is why it isn't working.
I have done pinhole reset numerous times on the hub also.
Can you not go into the iPhone's Wifi settings and scroll to Configure IP Address, then click on Manual, then set the iPhone to an ip address of something like 192.168.0.32 ? Restart it and See if that works.
This happend on my new Iphone X. I cant remmber how it was solved.
it is a Vigin Media problem.
I had my Hub replaced the other day. Had Iphone 13 since Sept Last year.
Guess what.. The problem is back.
The only thing that has changed in the past 4 years is the Hub.
At the moment, I just turn off wifi on the phone when browsing.- John_GS
Forum Team
Hi DontBFooled
What issues are you having with the iPhone please?
Best,
