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Luggerbugs's avatar
Luggerbugs
Joining in
10 months ago
Solved

Problems connecting to internet

Laptop having problems connecting to internet with hub 3, connects after numerous attempts but very erratic . Laptop connects to phone hotspot and network at another address, help please very frustrating.

 


  • These are our Hub 3 Wi-Fi settings ,  Smart Wi-Fi is disabled at the bottom of the page ...


6 Replies

  • just to add to above, I have phones iPads and numerous other devices connected, 19 in all, only having problems connecting to new laptop. I retired my old one which didn’t have any connection problems. Updated network adapter drivers, still having problems.

  • Client62's avatar
    Client62
    Alessandro Volta

    Check the laptop works normally with the VM Hub when connected via network cable.

    Try with Smart Wi-Fi aka One Wi-Fi disabled in the VM Hub Menu.

    Try with the VM Hub Wi-Fi Security ( encryption method ) set to just : WPA2-PSK

    Share a screen shot of the connection errors.



    • Luggerbugs's avatar
      Luggerbugs
      Joining in

      Laptop works wired.

      don’t know how to disable smart WiFi? Can you explain how to do this please?

      already connect to WPA2-PSK only

      have seen your advise offered previously to others having similar problems, tried your suggestions but still having problems?

       

  • Client62's avatar
    Client62
    Alessandro Volta


    These are our Hub 3 Wi-Fi settings ,  Smart Wi-Fi is disabled at the bottom of the page ...


    • Luggerbugs's avatar
      Luggerbugs
      Joining in

      Tried your suggestion, working so for, thanks for your input 🤞