connect app

[Andy19781]

It won't let me pause devices, I have kids and I want to pause there devices at night so they get a goodnight sleep

[Client62]

Current laptops and mobiles can rapidly evade Wi-Fi pausing via MAC Address Randomisation.

Education of acceptable use is a good idea to avoid time squandered on social media when at school.

[jpeg1]

Your kids will have learned more about this that you, and will always find a way round it..

If they won't switch off at bedtime then they must hand over their devices when they go to bed.

[Sabrina_B]

Hi @Andy19781 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with the Connect App. Have you ensured that the app is up to date and the devices are labelled. If you are still facing issues could you let us know if there are any error codes or messages, or just no action from the pause button.

I shall drop you a private message so that if you have any screenshots to share we can take a deeper look once we have some account information. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina