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can virgin upgrade this superhub 3

Jacevoor77
Up to speed

hi can virgin be albe to send a better router then this superhub 3

the wifi is awfull i only use the 5g band and it dont seam to cope with my wifi 6 devices many my two asus laptops and my apple tv box 3rd gen and others 

i notice the lan port at top only does 100meg and the 5g wifi likes to move from 44 which i like to 36 and back even with manually set to 44 i have tested a wifi 6 router of a friend and that copes with every thing 

and really dont want to have a costly second router 

any help virgin

7 REPLIES 7

Client62
Alessandro Volta

Buy the external Router now. you will require it ASAP if your Hub 3 is replaced with the fault ridden Hub 5.


@Client62 wrote:

...... replaced with the fault ridden Hub 5.


or hub 4 😉

..

Jacevoor77
Up to speed

Is that the only option I have I was looking at the asus ax 3000 v2 and the tp link ax55 

still costly for the price we paying on top 

Hi @Jacevoor77 

Thanks for posting and welcome back to the community.

Sorry to hear of any broadband issues. You need a tech visit because some of your downstream power levels are out of spec.

I'll send you a PM now to book this in.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

At least its a one off payment for a router that works

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hi i have sent my info to you 

sorry for the delay the emails was going to my spam folder 

also can there check the top lan port it always random switches to 100mbp not 1000 like the others