on 05-04-2024 22:22
hi can virgin be albe to send a better router then this superhub 3
the wifi is awfull i only use the 5g band and it dont seam to cope with my wifi 6 devices many my two asus laptops and my apple tv box 3rd gen and others
i notice the lan port at top only does 100meg and the 5g wifi likes to move from 44 which i like to 36 and back even with manually set to 44 i have tested a wifi 6 router of a friend and that copes with every thing
and really dont want to have a costly second router
any help virgin
on 06-04-2024 08:04
Buy the external Router now. you will require it ASAP if your Hub 3 is replaced with the fault ridden Hub 5.
on 06-04-2024 09:01
on 06-04-2024 18:13
Is that the only option I have I was looking at the asus ax 3000 v2 and the tp link ax55
still costly for the price we paying on top
on 09-04-2024 16:49
Hi @Jacevoor77
Thanks for posting and welcome back to the community.
Sorry to hear of any broadband issues. You need a tech visit because some of your downstream power levels are out of spec.
I'll send you a PM now to book this in.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
09-04-2024 18:02 - edited 09-04-2024 18:03
At least its a one off payment for a router that works
on 20-04-2024 17:12
hi i have sent my info to you
sorry for the delay the emails was going to my spam folder
on 20-04-2024 17:43
also can there check the top lan port it always random switches to 100mbp not 1000 like the others