cancel
Showing results for 
Search instead for 
Did you mean: 

cable been cut

simonwray
Joining in

my cable had accidentally been cut tv been rejoined but it's temperamental how do i go anoth booking an engineer 

6 REPLIES 6

newapollo
Very Insightful Person
Very Insightful Person

You should call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults

When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

jbrennand
Very Insightful Person
Very Insightful Person

Also worth trying...

You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer.

Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.

FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

simonwray
Joining in

accidently cut my cable how do i go about getting engineer to re join it 

Tudor
Very Insightful Person
Very Insightful Person

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

simonwray
Joining in

we had our hedges cut away and cable been cut how do we go about booking an engineer 

Hello simonwray.

Thanks for your post and welcome back to our community.

Sorry to hear you accidentally cut the external cabling whilst you were cutting your hedges. 

Can I just ask if you still require an engineers visit to splice the cables? If so please let us know.

Gareth_L