Forum Discussion

Siabbo's avatar
Siabbo
Joining in
2 years ago

Windows laptop drops off VM wifi

Hi,

 

Has anyone else had issues with windows devices dropping off the WiFi. All other devices are fine. 

 

It all started a couple of weeks ago, finally got through to India and they said that they would do something to my router, that's when everything went belly up. 

2 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    For our VM Hub this is solved by having ...

    1) VM Connect app NOT installed on any devices.  ( Connect app will try to back out the following settings )
    2) Smart Wi-Fi disabled
    3) 2.4GHz Wi-Fi band set to fixed Channel 6
    4) 5GHz Wi-Fi band set to fixed Channel 44 

    This addresses the issue of random drop outs every time the VM Hub changes channel.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    2 years ago

    Hi Siabbo, thank you for your post.

    We're sorry to hear about the problem you've been having 😔

    Have you tried following the advice provided by Client62?

    If after doing so you're still no further forward, please pop back to us at your earliest convenience.

    Regards,
    Daniel