Windows laptop drops off VM wifi

[Siabbo]

Hi,

Has anyone else had issues with windows devices dropping off the WiFi. All other devices are fine. 

It all started a couple of weeks ago, finally got through to India and they said that they would do something to my router, that's when everything went belly up. 

[Client62]

For our VM Hub this is solved by having ...

1) VM Connect app NOT installed on any devices.  ( Connect app will try to back out the following settings )
2) Smart Wi-Fi disabled
3) 2.4GHz Wi-Fi band set to fixed Channel 6
4) 5GHz Wi-Fi band set to fixed Channel 44 

This addresses the issue of random drop outs every time the VM Hub changes channel.

[Daniel_Et]

Hi @Siabbo, thank you for your post.

We're sorry to hear about the problem you've been having 😔

Have you tried following the advice provided by @Client62?

If after doing so you're still no further forward, please pop back to us at your earliest convenience.

Regards,
Daniel