Wifi router didn't arrive

[reniareniaa]

Hello,

I placed Gig1 Fibre broadband on 12.01 and was supposed to arrive 16.01 but i didn't get any email regarding the delivery. I received an email with my contract and another one with my order summary.

When will i get my wifi box?

Thanks

[VM-Jon]

Hi @reniareniaa 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon