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Wifi pod not connecting

Cm98
Joining in

Recently moved house and received a new hub, my old pods won't connect to the new hub and I've been unable to get through to virgin, is there a way to reset them so they pair with the new hub? 

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

Call the equipment activation number on - 0800 953 9500 (follow options) and check with them. You will need to hand, the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Sephiroth
Alessandro Volta

How stupid is that?  You have to call an activation line to activate WiFi APs and tie them to a particular Hub.  Which brainio at VM thought this one up?

Seph - ( DEFROCKED - My advice is at your risk)