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Noobify's avatar
Noobify
On our wavelength
2 years ago
Solved

Wifi goes down frequently - DHCP renew, No response T3 and ATOM self healing

Hi Experts, I'm on Hub 3. Experiencing terrible wifi stability which disappears almost twice a day and comes back up once restarted The technician who visited couldn't resolve with usual cable check...
  • carl_pearce's avatar
    carl_pearce
    2 years ago

    There is a hardware fault with the HUB, so putting it in modem mode probably won't resolve the issue.

Noobify's avatar
Noobify
On our wavelength
2 years ago

Network Log

Time Priority Description

03/03/2024 11:01:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2024 08:51:15noticeNOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2024 03:57:8noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/03/2024 03:57:8ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2024 10:06:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/03/2024 21:20:36noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/03/2024 06:24:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/02/2024 21:14:13noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/02/2024 01:25:42noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/02/2024 01:25:42ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/02/2024 20:44:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2024 11:07:37noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2024 11:07:7Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2024 10:26:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2024 09:23:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2024 09:00:8noticeNOTICE ATOM is restarted due to RPC timeout as part of Self Healing Mechanism;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/02/2024 01:18:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2024 17:28:32noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2024 17:28:32ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2024 16:28:32noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
  • Noobify's avatar
    Noobify
    On our wavelength
    2 years ago

    Downstream bonded channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

    1331000000537256 qam25
    2139000000837256 qam1
    31470000007.137256 qam2
    41550000006.537256 qam3
    5163000000637256 qam4
    6171000000637256 qam5
    71790000005.937256 qam6
    81870000005.837256 qam7
    91950000005.537256 qam8
    10203000000537256 qam9
    112110000004.637256 qam10
    122190000004.537256 qam11
    132270000003.937256 qam12
    142350000003.737256 qam13
    152590000002.537256 qam16
    16267000000337256 qam17
    172910000003.737256 qam20
    182990000004.137256 qam21
    193230000004.837256 qam24
    203550000005.537256 qam28
    213630000005.337256 qam29
    223870000003.737256 qam32
    233950000003.537256 qam33
    244190000002.937256 qam36



    Downstream bonded channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

    1Locked37.650
    2Locked37.350
    3Locked37.6190
    4Locked37.3170
    5Locked37.300
    6Locked37.300
    7Locked37.650
    8Locked37.650
    9Locked37.350
    10Locked37.340
    11Locked37.360
    12Locked37.350
    13Locked37.340
    14Locked37.350
    15Locked37.300
    16Locked37.650
    17Locked37.650
    18Locked37.350
    19Locked37.650
    20Locked37.650
    21Locked37.350
    22Locked37.650
    23Locked37.350
    24Locked37.3130
    • Noobify's avatar
      Noobify
      On our wavelength
      2 years ago

      Upstream bonded channels

      Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

      13660000036.5512064 qam11
      22360000932.5512064 qam13
      33010000034512064 qam12
      44310001936.5512064 qam10
      54959998639512064 qam9



      Upstream bonded channels

      Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

      1ATDMA0000
      2ATDMA0000
      3ATDMA0000
      4ATDMA0000
      5ATDMA0010