I just had my new Virgin Hub 5 delivered today and I installed it. It was an upgrade from M250 to Gig1. I had 3 white wifi max pods as part of my previous hub - they do not seem to have connected and have not done so on the VM connect app too ("Unknown"). Do I have to call to get them 'reconnected' or do I need new wifi pods?
Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub. For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.
Welcome back to our community forums and sorry to hear you are having issues with your WiFi pods after setting up your new hub. We want to help from here. Were you able to try the great advise given by @Client62? If so, are you able to let us know if the issue persists? You may also find this link useful
