Forum Discussion

Billbod's avatar
Billbod
Tuning in
2 years ago
Solved

Wifi Pods Losing the will to live

Hi new to the forum and hope somebody  can help.   Long story  cut short Background VM Volt 500 Superhub 3 in router mode all set as came except for a guest wifi  network 2 wifi pods working ok...
  • Adduxi's avatar
    Adduxi
    2 years ago

    Yes, the Pods seems to cause real confusion.  As you know, they need to be registered to a particular Hub, so it "should" be easy enough. But recently the Forum has been awash with similar stories, so who knows what is going on.?

    As for the promised callbacks, lets not go there.

Billbod's avatar
Billbod
Tuning in
2 years ago

I recieved a text message from virgin this morning to say that the wifi pod was ready to install. 

I have now set up the 3 pods  and all seem to be working.

Fingers 🤞 

Adduxi's avatar
Adduxi
Very Insightful Person
2 years ago

Yes, the Pods seems to cause real confusion.  As you know, they need to be registered to a particular Hub, so it "should" be easy enough. But recently the Forum has been awash with similar stories, so who knows what is going on.?

As for the promised callbacks, lets not go there.

  • Billbod's avatar
    Billbod
    Tuning in
    2 years ago

    Thanks for that Adduxi

    Can i ask should I now do a reboot of the hub

    Or should I wait for the pods to settle down for a while. The wifi signal has been a little bit washy today but I hope that is just the pods bedding in?

     

    Thanks again

     

     

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 years ago

      Hey Billbod, thank you for reaching out and a warm welcome to the community I am sorry to see you are having some pod trouble.

      I have taken a look at our side and I can see you've been in contact with us since this post, did the team manage to help at all?

      • Billbod's avatar
        Billbod
        Tuning in
        2 years ago

        Hi Matt, thanks for getting in touch

        I have managed to get the pods working now. They are not great to be honest seem to have less range than when paired to the old router with the red light issue.

        I am going to try and reposition the router high up and see if it works better.

        I'm  debating whether to get a new router ,  upgrade to 1gb hopefully with a hub5 , get a mesh system or use a powerline. 

         Any thoughts?

         

        Thanks again

         

        Bill