Wifi Calling Not Working For Vodafone Mobile

[JBcegb]

Hi Virgin Media tech support.
My Virgin broadband is not allowing Vodafone mobiles to use Wi-Fi calling. When I use my Vodafone mobile in other locations with a different broadband carrier Wi-Fi calling works fine. 

Other carriers mobiles - eg EE can use WiFi calling  on my Virgin broadband . 

So I have narrowed the cause of the problem to Virgin Media broadband setup at my home address. 

How do I request Virgin Media to investigate and correct this problem ? 

[Zach_R]

Hi @JBcegb, 

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that you're having some issues with Wi-Fi Calling. Have you tried inserting the Vodafone SIM card into a different device? That way we can narrow down if the issue lies with the mobile device or not.

Thanks,
 

[JBcegb]

hi Zach_R - the handset and Voda sim are able to use wi-fi calling at other locations where the wi-fi is delivered via a different broadband carrier to Vodafone. 

From other chats on this subject it would appear the Virgin Media broadband service has to have a particular setting enabled to support Vodafone mobile Wi-Fi calling .

Please advise what details are needed for Virgin Media to investigate this fault & the setup of their broadband service at my home location.

[Client62]

Disable "Child Safe" in the VM online account, or set the mobile to use a Public DNS.

[JBcegb]

Thank you for the suggestions Client62. I’ll come back to you when I’ve tried these. 👍 

[JBcegb]

Hi Zach_R, re my last message - I mistakenly said Vodafone in the first paragraph -  it should read 

the handset and Voda sim are able to use wi-fi calling at other locations where the wi-fi is delivered via a different broadband carrier to Virgin Media. 

[unisoft]

If there is an option in your hub for "IpSec Passthru", then enable it as all WiFi Calling uses an IPSec tunnel that must bypass NAT to work. I use my own router, and had to do this and I know some of the VM hubs had this option but can't remember which ones.