Call Barring Not Working?

Subject: Call Barring Not Working Despite Being Included in My Contract

Hello,
I'm reaching out via the forum as I’m unable to make phone calls due to work commitments, and past attempts to resolve this through customer service have been extremely time-consuming and often unhelpful.

As part of my Virgin Media package, I have several telephone add-ons clearly listed in my contract. These include:
    •    Call Barring
    •    Call Divert
    •    Reminder Call
    •    Call Waiting

The issue I am experiencing is with Call Barring. I have had this service for years, which previously blocked calls to mobiles, premium rate numbers, and international numbers — essentially allowing only landline and freephone numbers.

However, I recently discovered (accidentally, via my daughter using the phone) that calls to all types of numbers are now going through, despite the fact that Call Barring is still listed as active in both my contract and my phone services add-ons.

This is not the first time this has happened, it seems to occur nearly every time I renew my contract. Often, Call Barring is not re-applied properly, even when it is agreed upon during the renewal process. This time, I can clearly see it is included, yet it is not functioning.
This means I am currently paying for a service that I am not receiving, contrary to what is stated in my contract.

I would appreciate it if a representative could please look into this and advise on how this can be resolved without me needing to make a phone call. I simply cannot spend hours trying to reach international call centres again past experiences have only led to more issues being introduced to my services.

Thank you for your time, and I hope to hear back with a resolution soon.