WiFi upgrade when will it be activated please

[adelectronics21]

Hi I’ve upgraded WiFi from. 500 to 1gig 

when will it be activated please 

[Adduxi]

I would have thought it would be fairly quick. However depending on which Hub you have, you may need a replacement Hub. 

[Cardiffman282]

From similar posts online upgrades are (counterintuitively) processed manually and can take up to two weeks whereas calling in/live chatting can be pretty much immediate. 

[Tudor]

If calling customer services please refer to it as "your broadband connection" not "WiFi". It more than just WiFi and it can often confuse the non technical call handlers.

[asim18]

I have some experience into this as I have recently upgraded too.

I renewed my contract last week to 250Mb, but the modem profile was still at 125Mb up until yesterday.

So I called in, pressed options for broadband help. The guy was desperately looking for "reasons" why i hadn't been upgraded yet, I told him look you tell your "reasons" to your manager because I'm not in control of VM's practices, I just want you to send the correct profile to my modem. He tells me to wait until midnight when it will "magically" start working.

I knew this was a lie, as I have been a VM customer longer than he had been working there!

So literally 2 minutes later I called in again, this time I hit the options for Home Telephone faults. I tell him I want compensation for every single day which lapses without my correct broadband profile. This guy IMMEDIATELY pushed the new profile and my speed was upgraded within 25 seconds while I was still on the phone to him!

VM has a history of taking 2-3 weeks to complete tasks which take 20-30 seconds.

[Client62]

When ever there has been a change of service speed
I always have to reboot / restart the VM Hub so it can pick up the new speed profile.