WiFi pods - How to get them

[Ronnie52]

Can anyone tell me how to get wifi pods, I have Gig 1 and a blackspot on my wifi, tried the "chat" with an ibot ( that was a waste of time), been transferred to Whatsapp to continue the conversation and still getting nowhere as no messages received there apart from say 'Hi', still waiting for a reply

Thanks in anticipation

Ronnie

[jbrennand · Accepted solution]

see this

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VM Wifi is now “guaranteed” to 30 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

https://www.virginmedia.com/wifi-max

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage.

You can also text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all

[Ronnie52]

Thank you, I will give it a few days to see if anyone from VM responds before ringing 

[Matthew_ML]

Hey Ronnie52, thank you for reaching out and I am sorry to hear you are stuggling to order a pod.

I will send you a DM now.