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WiFi pod won’t connect after new hub 5 installed

Sara2018
Joining in

3 weeks ago - last edited 3 weeks ago by Moderator

Hi please can you pair my pods as I have been unable to get anywhere by calling

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3 REPLIES 3

legacy1
Alessandro Volta

3 weeks ago

sure you just have to wait a bit

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BQM, Test for outgoing ports and SSL/L2TP VPN test

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Client62
Alessandro Volta

3 weeks ago - last edited 3 weeks ago

It is quite shameful that a VM Engineer phones in to activate a replacement Hub
but fails to arrange for the customer's VM Pods to be re-paired.

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Daniel_Et
Forum Team
Forum Team

3 weeks ago

Hi @Sara2018, thank you for your post.

We're sorry to hear you've been unable to get anywhere with this by calling us 😔

In order to look into the matter for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

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